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Handling Confrontation at Work

Audiobook

This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at: awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.


Expand title description text
Publisher: Summersdale Publishers Ltd Edition: Unabridged

OverDrive Listen audiobook

  • ISBN: 9781848390478
  • File size: 68724 KB
  • Release date: June 17, 2008
  • Duration: 02:23:10

MP3 audiobook

  • ISBN: 9781848390478
  • File size: 68821 KB
  • Release date: June 17, 2008
  • Duration: 02:23:10
  • Number of parts: 2

Formats

OverDrive Listen audiobook
MP3 audiobook

subjects

Business Nonfiction

Languages

English

This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at: awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.


Expand title description text